Nigel Clarke

• WDS server to imaging computers and laptops via PXE.
• Setup and configure full workstation with the necessary peripheral software, maintain computer networks and coordinate repairs and maintenance to enhance and improve performance.
• Setup and troubleshoot hardware issues regarding Printer, Zebra ID Printer, Credit Card Reader, VisuaLimits, and all approved technology peripherals.
• Provide on-site administration to resolve software issues regarding intranet, network drive, print server, InfoGenesis, IGT Application, Everi Compliance, Peoplesoft, and Dataworks.
• Experience in Microsoft Office supporting, archiving PST, file sharing, VPN, VMware, and RDP remote management tools.
• Create and configure MobileIron profile to set up android and apple devices and apply lockdown label before deploying end-user devices.
• Maintain records of end-user communication regards problem, resolution, and installation via the ServicePRO Ticketing system.
• Implement, and configure the TCP/IP network environments.
• Resolve technical issues regarding local area network (LAN), wide area network (WAN), and other network connectivity.
• Coordinate with vendors on major hardware and software issues regarding upgrades, fixes, and resolutions to a technical problem.
• Experience in Webex and Cisco desk phone voicemail pin resets through Cisco Unified Communications Manager.
• Perform inventory on equipment and prepare disposal lists according to company policy.
• Ability to troubleshoot, resolve, and communicate outages with the upper management team.

• Served as first point of direct contact for end-user’s technical support and service request.
• Created and assigned ServicePRO tickets to various property IT queues.
• Monitored and managed the ServicePRO Ticketing system and followed up with central IT on service requests.
• End-user support to unlock and reset AD account, Opera, Playersoft, Machine Accounting, Cash Recycler, Patron Management and Dashboard, EZPay, Infor, EVERI BackOffice, and Table Manager.
• Conferred with end-users to resolve incoming service requests via telephone, email, and Dameware remote.
• Escalated issues to the next Tier with the next level of difficulty support.
• Activated or deactivated company cell phones through Verizon and AT&T according to policy.
• Diagnosed to resolve end-user issues regarded computer error, Print Server, Network Drive, Outlook Email, and archived PST folder.

• End-user Support, connected via Bomgar to troubleshoot applications and identify and correct malfunctions and other operational difficulties found within Windows OS, Mac iOS, and Office 365.
• End-user support to troubleshoot and manage Skype for Business, Microsoft Teams, Planner, Bookings, Whiteboard, Stream, Live Events, and PSTN integration.
• Resolved Freshdesk incoming requests via telephone, email, and Bomgar remote sessions to ensure courteous, timely, and effective resolution of end-user issues.
• Developed ticket support efficiencies by leveraging existing tools such as canned responses and solutions in the ticketing system.
• Modified CampusNexus, Azure, and Active Directory accounts in support of student, staff, and faculty user’s administration issues.
• Installed and configured hardware and software, software updates, and assisted faculty and students with the Learning Management Systems (LMS), includes applied the LMS Administrator with administrative duties.
• Granted access rights and permissions privileged, setup user's AD account and reset password, content development, and general administrative support.
• Resolved login issues with Citrix Workspace, Office o365, Canvas, and Brightspace accounts in support of student, staff, and faculty user administration issues.
• Identified, recommended, and created self-service materials such as help sheets, usage guides, and FAQ’s lists for end-users to aid in problem resolution.
• Identified and recommended tutorials for end-users to increase computer literacy and self-sufficiency.
• Maintained customers a 100% satisfaction in every step of the service delivery to increase productivity.

• Provided local Tier 1 IT support for hardware and software.
• Implemented network security to protect data, resolved computer issues, and keep the network process fluid.
• Installed and configured computers, printers, and assisted users in resetting passwords to prevent cyber-attacks.
• Installed software updates and vulnerability patches to prevent possible threats from penetrating networks and close security loopholes while protecting end-users.
• Reviewed current hardware and software and recommended modifications to increase system security and speed.
• Configured security settings to apply grant or denial of access and permissions for groups.
• Identified opportunities to maximize departmental productivity without compromising the client's satisfaction.
• Maintained client's confidential privacy by adhering HIPAA guidelines, & updated the Material Safety Data Sheet.

• Developed and published the LibGuides website for the College of the Desert Library database.
• Developed and managed project plans used by the entire QA team and provides status updates to management.
• Updated project plans based on changing objectives, specifications, and team availability.
• Reviewed reports to assess performance and identify areas for operational improvement.
• Applied customization to photos via Photoshop, created HTML templates, and add RSS feeds.
• Reviewed written correspondence, corrected user’s grammatical errors, and conduct video conference meetings.

• Meet with Clients to determine the scope of the project.
• Advance knowledge of Adobe Photoshop CC, Illustrator CC, InDesign CC, Dreamweaver CC, Affinity Designer and Affinity Photo.
• Strong ability to develop illustration and layouts, photo editing, resizing, cropping, rendering, retouching images, and logos design.
• Ensure final graphics and layouts are visually appealing and on-brand, includes update to existing project and collaborate new changes according to feedbacks.
• Create and implement own UI design using HTML5, CSS3 and appying basic Javascript and Jquery to achieve a responsive and dynamic webpage.
• Ability to host own website via Amazon Web Services (AWS), including create WordPress webpage and PHP addons.
• Posses solid understanding of design principles, typography, photography and illustration.
• Strong ability to work independently and within a team.
• Apply creative thinking technique to determine and solving the user interface.

Associate of Science (AS)

Major GPA: 3.5/4.0

Graduated

Course Registration Number: 040001820

• Environmental Studies
• Food & Beverage
• Housekeeping